Listen to your members, Act on the information, continuously Improve the member experience:
LISTEN (Member Voice)
- Quick Pulse – Brief conversational 2 question follow up after an experience at the Club.
- Listening Post – Is a listening ear for members to proactively provide suggestions, report issues or recognize staff members when THEY want!
- Profile, Preferences, Perspectives – From all of your members and spouse / significant other.
ACT (Action Management)
- Who’s Here – Know which members are on property, if they have any open cases, member number, their overall satisfaction and ability to click through to the member’s profile.
- Member Profile – With access to favorite drinks, birthdays and anniversaries, staff can now start to anticipate member needs.
- Case Management – Cases will be created based on feedback or manually by staff and can be monitored and tracked to ensure follow through.
- Performance Improvement Planners to identify top priorities for incremental improvement and getting the biggest bang for the buck!
IMPROVE (Powerful Reporting Engine)
- Dashboards & performance tracking that allows segmentation and drill down
- Sentiment and member comments using the latest text analytic tools to provide an easy to interpret and rich source of data and information on what members are saying in their own words.