It is incredibly important to listen to your members…
- All members have an expectation of being heard and knowing their voice matters (not just the vocal minority)
- Simple & easy to offer suggestions, report issues, or recognize staff
- Resolve issues before they become a problem
Our Tool Kit for Listening to your Member’s Voice includes:
- Quick Pulse – Brief conversational 2 question follow up after an experience at the Club.
- Listening Post – A 24/7, real-time listening tool for members to share their voice when and how they prefer.
- Profile, Preference, Perspectives – Up to date member information, sentiment and satisfaction
Happy members, confident in their management team, refer 48% more new members than clubs with limited personalization!