Listening is an art form...
All members have an expectation of being heard and knowing their voice matters.
Responding is a science...
Know who's on property, where they are, and what they like. Personalize each experience and act on individual member needs.
Excellence is a behavior...
Powerful real-time reporting to set priorities, make fact-based decisions and align club leadership.
Watch a short overview of what MemberConnect can do for your Club!
Peter has specialized in the Club Industry for more than 10 years helping clubs improve member satisfaction and increase retention. Peter is an outstanding resource for GMs and Boards seeking to improve member experience.
Spent over 30 years with Maritz Research, world's leading provider of Customer Experience research, assisting some of the world's largest and most progressive organizations. Gary is passionate about helping club leadership improve their member experience.
Specializes in systems management, software development, management training and group facilitation. He is responsible for project management and implementation. Jason has been able to find innovative ways for businesses to increase profits while improving the standard of services offered.
A serial entrepreneur for over 30 years, he has owned, developed, and operated 10 different business ventures. In 2005, Blake was invited to join the faculty at the Eli Broad School of Business at Michigan State University, where he taught marketing and business strategy to MSU’s undergraduate and graduate students.
Associate Professor of Marketing at Michigan State University. He received his Ph.D. in Marketing from Indiana University in 1992. Dr. Spreng is an international expert in the area of customer satisfaction research. He teaches MBA courses in sales management, consumer behavior, and customer driven strategies. Dr. Spreng is the Director of the Master of Science in Marketing Research (MSMR) at the Eli Broad Graduate School of Management.
I recently attended an industry convention and was touring the exhibitor’s hall and listened to several speaker sessions. While there was the typical focus on showcasing new products, sales and retention, and new concepts like Read more…
There are many market forces impacting the club industry and the road ahead promises to be a tumultuous one for many clubs. Many of these forces are already impacting clubs across the US. A perfect Read more…